Look over a student’s shoulder these days and there’s a good chance ChatGPT, Claude or Gemini is open in another tab. Every answer those tools give asks for a quick judgment: do I trust this? I want to understand how students actually make that call.
I’m working from S. Shyam Sundar’s MAIN model, which suggests that the features of a technology can set off mental shortcuts. I’m focusing on two. One is about form: whether the way a tool presents information makes it feel more real. The other is about agency: whether knowing a machine, not a person, is doing the answering makes it feel more objective.
Instead of measuring those shortcuts from a distance, I’m sitting down with undergraduates and asking them to talk me through the AI tool they use most — what makes them believe it, and when they stop.
Texas State University, 2026–27 · Advised by Dr. Heidi Makady